Client Overview
The Mina Al-Fahal Oman Refinery Company L.L.C. (ORC) plant is situated on the coast at Mina Al-Fahal. This industrial area has good access, form Muscat, neighboring towns, Seeb International Airport and Qaboos Sea port. ORC was built with the principal aim of meeting domestic needs for refined petroleum products to the companies engaged in their distribution in the country. The Government of the Sultanate of Oman owns 99% of ORC an the Central Bank of Oman the remaining 1%.
Problems Faced
The challenges faced by Oman Refinery’s concerned staff were, that their old systems were unable to provide multi level follow-up which means that even the recipient secretaries of a particular task were able to forward that task to other departments and the initiator was able to view the detailed progress of the workflow initiated by him/her which includes the pending steps of the workflow and comments provided by actors during the execution of the workflow.
Implemented Solution
To cater to the needs of ORPC, KalSoft proposed the new improved version of DeXpert capable of helping them meet the business expectations from different departments, to enhance business operations beyond expectations and to take it to the next level of efficiency, quality and timeliness in operations. The objective of proposing this new version of DeXpert to ORPC was to provide a secured and improved intranet solution, conforming to the consistence & efficacy of the required quality standards, holding the company’s documents on a single accessible, searchable and easily manageable repository. Their secretaries were able to perform their tasks without any hindrance.
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