In today's global economy, companies need to integrate applications, systems, and technologies from a variety of sources and use shared information across disparate sources for timely and effective decision making. Thus the criticality lies in enabling one’s systems talk to each other seamlessly and share maximum amount of information. KalSoft Enterprise Application Integration (EAI) solution provides for a progressive and integrated infrastructure and has profound expertise on following domains:

Customer Care Framework (CCF)

Microsoft CCF is an enterprise software solution for contact centers that provides a unified agent desktop, consolidating data from core business systems such as billing, CRM and order management to the customer service agent desktop.

CCF delivers integration capabilities including multi-channel integration via SOA web services, and desktop level application integration through information sharing and interaction between different Line of Business applications.

Benefits of CCF

• Improved contact center efficiency via better and faster information to service representatives
• Improved agent productivity
• Reduction in operating costs
• Lower cost self-service channels

Connected Services Framework (CSF)

The Microsoft Connected Services Framework provides the common service capabilities needed to connect content services and networks.

Microsoft Biztalk Server

BizTalk Server is a complete suite with integration server that allows integration of everything from legacy applications to XML Web Services, from the enterprise to the Internet, thus enabling efficiently and effectively automate and manage business processes that connect company’s internal systems with people and trading partners. Organizations can use BizTalk Server to efficiently and effectively integrate systems, employees, and trading partners faster than ever before.

Enterprise Services Bus

Technologies that facilitate integration are of high priority technology executives in any organization. Connecting systems and automating business processes are strong drivers to reducing costs, improving operational efficiency, and capturing new business opportunities. KalSoft possesses substantial experience and capabilities in the same domain.

SQL Server Integration Services (SSIS)

SQL Server Integration Services provides out-of-the-box enterprise-class scalability options with its advanced data-integration pipeline architecture, high-performance processing, and native support for 64-bit platforms.

Benefits of SSIS

• Lowered initial cost acquisition
• Lowered cost of cost of application development and maintenance
• Extremely reasonable total cost of ownership
• Enhanced performance and scalability