Client: Nawras Telecom
Project:MOSS 2007 implementation
Industry:Telecommunications
Technology:Microsoft Share Point Server 2007, Microsoft WSS
Client Overview
Nawras is an Oman and Qatar based Telecommunications Company SAOC launched in March 2005 as the second mobile operator in Oman. Nawras is a joint venture between Qatar’s, Qtel; European telecommunications company, TDC and several prominent Omani partners. In November 2008 Nawras was awarded a license to operate fixed services as well wireless services. Nawras is also the first company in Oman to offer services through a brand new WiMax network.
Problem Faced
Nawras was facing difficulties regarding its global internet existence and with respect to that Nawras felt that Internet public website was a critical tool for them to communicate with both existing and potential customers, along with partners and other related parties. A need was felt to re-launch the perception and presentation of Nawras on the Internet domain by adding new elements and functionalities. It required the look and feel of a public website that would showcase the fact that Nawras has come a long way since commencing operations a year ago. Along with this they also needed dedicated channels addressing different kinds of Nawras customers. Other problem areas faced were to develop a customer service / self-help / information touch point for Nawras, have a customer database online, promote the products and services and Drive traffic and increase number of visits and hit the website.
Implemented Solution
KalSoft proposed the solution based on the Microsoft Office SharePoint 2007 platform to meet user requirements. Nawras internal users are able to manage the entire site from a single location provided by MOSS 2007 administration website. Nawras customers and anonymous users are able to access the system through internet. Unrestricted content like news, press releases, promotions, polls and surveys do not require any authentication and the system allows any user to access these contents but for restricted contents like online quiz, discussion boards and newsletter subscription, an authentication system is provided.
Benefits provided
- Online customer base and library of customer support related questions/answers
- Reduced calls with Customer Service Agents
- Facilitated Instant feedback
- Provided promotion of variety of Nawras products & services across the web
- Improved overall publishing and retention cycle
- Centralized platform for publishing information
- Enlightenment of end user and business unit empowerment
- Consistent and connected enterprise
- Server consolidation with delegation for low TCO
- Business solutions agility and interoperability via web services Consistent and connected enterprise
