Client: Aga Khan University Hospital
Project: Document Management System
Client Overview
Aga Khan University Hospital, Karachi, (AKUH,K) started operations in 1985, as an integrated, health care delivery component of Aga Khan University (AKU). It is a philanthropic, not-for-profit, private teaching institution committed to providing the best possible options for diagnosis of disease and team management of patient care. AKUH's multidisciplinary approach to diagnosis and care ensures a continuum of safe and high-quality care for patients – all services under one roof.
This University Hospital has 545 beds in operation and provides services to over 42,000 hospitalized patients and to over 500,000 outpatients annually with the help of professional staff and facilities that are among the best in the region. Care is available to all patients in need. Those who are unable to pay for treatment, receive assistance through a variety of subsidies and the Hospital's Patient Welfare Program.
AKUH is the first hospital in Pakistan and among the first few teaching hospitals in the world to be awarded the prestigious Joint Commission International Accreditation (JCIA) for practicing the highest internationally recognized quality standards in health care. Similarly, the Hospital also holds ISO 9001:2000 certification for practicing consistent international standards of quality services.
Problem Faced
Lack of centralized electronic document management
No simple, familiar, and consistent user experience
No command over meeting regulatory requirements through comprehensive
control over document and its contents
Complex organization-wide access to both structured and unstructured information across disparate systems
Unshared business processes across organizational boundaries
Lack of prompt data sharing and collaboration
No document versioning and check-in / check-out functionality
Implemented Solution
The objective of the project was to provide the Agha Khan University’s Senior Administration Offices, a Document Management System (DMS) and scanning solution that suffices their diversified business-critical needs. The vision also entailed serving AKU’s business need for a paperless environment and to simplify the process of finding and sharing information across boundaries and making better informed decisions for the AKU Staff.
The Sr. Admin Offices at Agha Khan University wanted to improve their organizational effectiveness by implementing a centralized document management system in fourteen units/departments for active electronic documents. Through the provided DMS solution to AKU, the documents in the document repository are searchable and can be retained for a certain period of time. It has simplified the process of finding, sharing information across boundaries and making better informed decisions for the AKU Staff.
Benefits provided to AKUH
- Provide a simple, familiar, and consistent user experience
- Boost employee productivity by simplifying everyday business activities
- Help meet regulatory requirements through comprehensive control over document and its contents
- Effectively manage and repurpose content to gain increased business value
- Simplify organization-wide access to both structured and unstructured information across disparate systems
- Accelerate shared business processes across organizational boundaries
- Share data without divulging sensitive information
- Enable people to make better-informed decisions by presenting business-critical information in one central location
- Provide a single, integrated platform to manage intranet applications across the enterprise
- Saves Space - no need for paper based filing
- Quick retrieval through a powerful search engine
- Up to date documents with full version control
- Simple check-in / check-out functionality
- Simple user interface, with limited training requirements
- Fast and powerful document capture
- Secure storage and document back-up
