KalSoft
Microsoft Partner of the Year 2010
Success Stories
Nawras Telecom

Client: Nawras Telecom
Project: MOSS 2007 implementation
Industry: Telecommunications
Technology: Microsoft Share Point Server 2007, Microsoft WSS

Client Overview
Nawras is an Oman and Qatar based Telecommunications Company SAOC launched in March 2005 as the second mobile operator in Oman. Nawras is a joint venture between Qatar’s, Qtel; European telecommunications company, TDC and several prominent Omani partners.

Problems Faced
The Internet public website was a critical tool for Nawras to communicate with both existing and potential customers, along with partners and other related parties. A need was felt to re-launch the perception and presentation of Nawras on the Internet domain by adding new elements and functionalities. It required the look and feel of a public website that would showcase the fact that Nawras has come a long way since commencing operations a year ago. Along with this they also needed dedicated channels addressing different kinds of Nawras customers. Other problem areas faced were to develop a customer service / self-help / information touch point for Nawras, have a customer database online, promote the products and services and Drive traffic and increase number of visits and hit the website.

Implemented Solution
KalSoft proposed the solution based on the Microsoft Office SharePoint 2007 platform to meet user requirements. Nawras internal users are able to manage the entire site from a single location provided by MOSS 2007 administration website. Nawras customers and anonymous users are able to access the system through internet. Unrestricted content like news, press releases, promotions, polls and surveys do not require any authentication and the system allows any user to access these contents but for restricted contents like online quiz, discussion boards and newsletter subscription, an authentication system is provided.

Benefits Provided to Nawras
  1. Online customer base and library of customer support related estions/answers
  2. Reduced calls with Customer Service Agents
  3. Facilitated Instant feedback
  4. Promotion of variety of Nawras products & services across the web
  5. Improved overall publishing and retention cycle
  6. Centralized platform for publishing information
  7. End user and business unit empowerment
  8. Consistent and connected enterprise
  9. Server consolidation with delegation for low TCO
  10. Business solutions agility and interoperability via web services Consistent and connected enterprise
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Over Success

Our Success Stories entail the achievements that we have had providing a summary to the readers how each project was approached professionally based on the vast experience and proficiency of the KalSoft team in their respective domain and how the solutions provided by the consultants help the clients in achieving strategic business objectives.

Each accomplishment had a success and in-turn each success a story as to how it magnanimously was achieved. With the establishment of a credible name in the local and international Market KalSoft has due to its ever growing client base and repeat orders has decided to launch the first ever success stories page. This page has been developed and compiled keeping in view the latest technology trends and emerging business domains.

KalSoft continuously strives to serve its customers in the best possible way. With this initiative we wish to share our experiences and knowledge with you.

 
 
 
 
 
 
 
 
 
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