KalSoft
Success Stories
National Bank of Oman

Client: National Bank of Oman
Project: MOSS 2007 implementation
Industry: Banking and Finance
Technology: MOSS 2007

Client Overview
National Bank of Oman, the first local bank in the Sultanate of Oman, was founded in 1973 and is today the second largest bank in Oman. The Bank serves its customers in Oman through 51 branches and 78 ATMs, and has 5 branches in Egypt and 1 in UAE. NBO has established a Call Center which enables its customers to enjoy banking services 365 days of the year. Corporate Banking Division delivers a wide range of services for instance term loans, working capital facilities, import and export financing, asset and project financing plus comprehensive cash management services.

Problems Faced
There was a lack of centralized content management for sharing updated information with this material stored in divided information silos throughout the bank divisions. The management required readily available updated content for informed and timely decision making.

Implemented Solution
Considering the environment at NBO, KalSoft’s consultants proposed the implementation of Microsoft Office & SharePoint Server 2007 (MOSS 2007). With the deployment of a medium server farm, an Enterprise Portal has been developed for employee access and development of Departmental Portals. Data from applications developed in Lotus Notes have been migrated to MOSS 2007 applications. An environment has been established for handling the services and workflows related to requests of logging and tracking, HR services, complaints management and help desk calls.

Benefits Provided to NBO
  1. Timely decision making empowerment with availability of necessary updated reports and records.
  2. Increased productivity for employees across the organization with enablement of automated workflows for daily HR activities such as leave requests, loan requests, etc.
  3. Improved customer satisfaction with integration of Customer Complaints Management System and the portal.
  4. Improved service with availability of Incident Tracking System across the bank.
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Over Success

Our Success Stories entail the achievements that we have had providing a summary to the readers how each project was approached professionally based on the vast experience and proficiency of the KalSoft team in their respective domain and how the solutions provided by the consultants help the clients in achieving strategic business objectives.

Each accomplishment had a success and in-turn each success a story as to how it magnanimously was achieved. With the establishment of a credible name in the local and international Market KalSoft has due to its ever growing client base and repeat orders has decided to launch the first ever success stories page. This page has been developed and compiled keeping in view the latest technology trends and emerging business domains.

KalSoft continuously strives to serve its customers in the best possible way. With this initiative we wish to share our experiences and knowledge with you.

 
 
 
 
 
 
 
 
 
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