Client: Oman Refineries and Petrochemicals Company LLC (ORPC)
Project: ORPC Correspondence System
Industry: Oil & Gas
Technology: DeXpert

Client Overview
The Mina Al-Fahal Oman Refinery Company L.L.C. (ORC) plant is situated on the coast at Mina Al-Fahal. This industrial area has good access, from Muscat, neighboring towns, Seeb International Airport and Qaboos Sea port. ORC was built with the principal aim of meeting domestic needs for refined oil products, which Oman previously had to import. To this effect, ORC was formed on February 6, 1982, to operate the new Refinery (Oman’s first) at Mina Al-Fahal and to sell refined petroleum products to the companies engaged in their distribution in the country. The Government of the Sultanate of Oman owns 99% of ORC and the Central Bank of Oman the remaining 1%.

Problems Faced
The challenges faced by Oman Refinery’s concerned staff were that their old system were unable to provide multi level follow-up which means that even the recipient secretaries of a particular task were able to forward the task to other departments and the initiator was able to view the detailed progress of the workflow initiated by him/her which includes the pending steps of the workflow and the comments provided by actors during the execution of the workflow.

Implemented Solution
To cater the needs of ORPC, KalSoft proposed the new improved version of DeXpert capable of helping them meet the business expectations from different departments, to enhance business operations beyond expectations and to take it to the next level of efficiency, quality and timeliness in operations. The objective of proposing this new version of DeXpert to ORPC was to provide a secured and improved intranet solution, conforming to the consistence & efficacy of the required quality standards, holding the company’s documents on a single accessible, searchable and easily manageable repository. Their secretaries were able to perform their tasks without any hindrance.

Benefits Provided to Oman Refinery

1. Multilevel follow-up is now available for secretaries.
2. Provides a simple, familiar, and consistent user experience
3. Integrates with SPS2003 to make use of its Document Management features.
4. Automates most of the Business Processes out of the box.
5. Provides reporting for monitoring the progress of a workflow and completed workflows.
6. Provides automatic notifications through system activities.
7. Supports the creation and integration of Business Forms in Workflows for Human based activities.
8. Supports multiple views in Forms
9. Supports integration of Workflow with Databases and web services
10. Supports the integration of Organizational Hierarchy with workflows to make workflow execution dynamic where a change to the Organizational Hierarchy or particular personnel does not affect the workflow execution.
11. Supports attachment of Single documents in workflow.